Terms of Service

Last updated: August 28, 2026

1. Acceptance of Terms

By creating an account, or by accessing or using Playi ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Playi LLC ("Playi," "we," "us," or "our").

1.1 Eligibility

You must be at least 18 years old, or the age of majority in your state, to create an account. By accepting these Terms you represent that you meet that requirement and that you have the authority to enter into this agreement, including on behalf of any school, team, or organization you identify.

1.2 Where the Service Is Offered

Playi is operated from the United States and is offered only to users located in the United States. We do not market or offer the Service in the European Economic Area, the United Kingdom, or Switzerland. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with local law.

2. Service Description

Playi is an AI agent for football coaches: an AI-native platform for football play design, playbook management, and game-planning. The Service includes:

Play creation and editing tools with an interactive canvas
AI-assisted play generation and modification
Playbook organization and management
Decision tree creation for coverage reads
Game day tools including wristband builders and call sheets
Cloud synchronization across devices

3. User Accounts

3.1 Account Creation

You may need to create an account to access certain features. You agree to provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibility

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use. We are not liable for losses due to unauthorized account access.

4. User Responsibilities

You agree to use the Service in compliance with all applicable laws and these Terms. You will not:

Use the Service for any unlawful purpose
Attempt to gain unauthorized access to the Service or its systems
Interfere with or disrupt the Service's operation
Reverse engineer, decompile, or disassemble any part of the Service
Use automated means to access the Service without permission
Share your account credentials with others
Use the Service to harass, abuse, or harm others

5. Subscription Terms

5.1 Plans and Pricing

We offer free and paid subscription tiers. Paid plans provide additional features, storage, and AI usage limits. Current pricing is available on our Pricing page.

5.2 Billing

Paid subscriptions are billed in advance on a monthly or annual basis through our third-party payment processor. You authorize us to charge your payment method for the subscription fee.

5.3 Automatic Renewal and How to Cancel

Your subscription renews automatically. Unless you cancel first, each monthly subscription automatically renews for another month, and each annual subscription automatically renews for another year, and your payment method is charged the then-current price for that term. There is no separate renewal notice for monthly plans.

You can cancel at any time, without charge or penalty, from the Settings page in the app, or by emailing support@playi.app. Cancellation takes effect at the end of the current billing period, and you keep access until then.

5.4 Refunds

No refunds are provided for partial billing periods, except where required by law.

5.5 Price Changes

We may change subscription prices with 30 days' notice. Price changes take effect at the start of your next billing period, and you may cancel before then if you do not accept the new price.

6. Intellectual Property

6.1 Your Content

You own all plays, formations, and content you create. By using the Service, you grant Playi a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, process, display, and create derivative works from your content in order to operate, provide, secure, and improve the Service, including to develop, train, fine-tune, and evaluate our models, features, and related technology. We do not sell your content.

The license to provide the Service to you ends when you delete the content or your account. Data that we have de-identified in the manner described in our Privacy Policy, so that it no longer identifies you, your team, or your program, is retained and may continue to be used after deletion, along with any model trained on it.

6.2 Our Service

Playi and its underlying technology, including the software, design, logos, and documentation, are owned by Playi LLC and protected by intellectual property laws. We grant you a limited, non-exclusive license to use the Service.

6.3 Feedback

If you provide feedback or suggestions, we may use them without obligation to you.

7. AI-Generated Content

The Service uses AI to generate and modify plays. Regarding AI-generated content:

Ownership: You own plays generated with AI assistance, subject to these Terms
No Guarantees: AI suggestions are not guaranteed to be tactically sound or suitable for your situation
Review Required: You are responsible for reviewing and validating all AI-generated content
Not Unique: AI may generate similar or identical output for other users, and we make no claim that generated content is original or exclusive to you
No Liability: We are not liable for outcomes resulting from use of AI-generated plays

8. Acceptable Use

You may not use the Service to:

Violate any laws or regulations
Infringe on intellectual property rights of others
Transmit malware or harmful code
Attempt to overwhelm our systems (DDoS, spam, etc.)
Create accounts for others without authorization
Resell or redistribute the Service without permission
Upload another program's proprietary playbook or scouting material that you have no right to use

9. Content You Upload and Player Information

9.1 Your Warranties

You can upload files to Playi, including video, images, documents, team logos, and spreadsheet or CSV exports from platforms such as Hudl. For everything you upload, you represent and warrant that:

You own it or have all rights and permissions necessary to upload and use it
Uploading it does not violate any third party's rights, or any contract or platform terms you are subject to, including the terms of the platform you exported it from
It does not contain malware or unlawful content

9.2 Information About Athletes

If you upload rosters, film exports, notes, or other material containing information about athletes, including minors, you represent that you have the authority and any parental, school, or league consent required to do so, and that doing so complies with FERPA, applicable state student-privacy laws, and your organization's policies. Playi processes that information solely as your service provider, at your direction. You agree not to upload athlete medical records, Social Security numbers, or other sensitive personal information.

9.3 Removal

We may remove content that violates these Terms or that we are required to remove by law, and we will make reasonable efforts to notify you when we do.

10. Public Sharing and the Community Library

Playi lets you publish plays to a public community library and create public share links. These features are optional and only operate when you choose to use them.

Publishing a play makes it, and your profile display name, visible to anyone, including people without a Playi account
Anyone holding a share link can view that play without signing in
You grant other users a limited license to view and use plays you publish, and you grant Playi the right to display, promote, and distribute them as part of the Service
You can unpublish at any time, but content that was public may already have been copied or cached by others, and we cannot retrieve those copies
Do not publish anything confidential to your program, or anything you do not have the right to make public

11. Copyright Complaints (DMCA)

We respect intellectual property rights. If you believe content on Playi infringes your copyright, send a written notice to our designated agent at dmca@playi.app containing:

Your physical or electronic signature
Identification of the copyrighted work you claim has been infringed
Identification of the material you claim is infringing, and where it is on Playi
Your address, telephone number, and email address
A statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf

We will respond to valid notices as required by the Digital Millennium Copyright Act, including by removing or disabling access to the material. If your content was removed and you believe that was a mistake or misidentification, you may send a counter-notice to the same address. We terminate the accounts of repeat infringers in appropriate circumstances.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

Merchantability or fitness for a particular purpose
Uninterrupted or error-free operation
Accuracy or completeness of AI-generated content
Security of your data (though we use industry-standard measures)

Coaching Disclaimer: Playi is a tool to assist with play design. It does not replace professional coaching judgment. You are solely responsible for the plays you use and their outcomes, including athlete safety decisions. Playi does not provide medical, safety, or eligibility advice.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYI AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100).

Some states do not allow the exclusion of certain warranties or the limitation of certain damages. In those states, our liability is limited to the greatest extent permitted by law. Nothing in these Terms limits liability for fraud, or for any other liability that cannot lawfully be limited.

14. Indemnification

You agree to indemnify, defend, and hold harmless Playi, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys' fees, arising from your use of the Service, your content, information you upload about athletes or third parties, content you publish publicly, or your violation of these Terms or of any law or third-party right. We will notify you of any such claim and may participate in its defense with counsel of our choosing at our own expense.

15. Dispute Resolution, Arbitration, and Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury decide your claims.

15.1 Informal Resolution First

Before starting an arbitration, you agree to try to resolve the dispute informally by emailing legal@playi.app with a description of the dispute and the relief you seek. We will do the same for any dispute we have with you. If the dispute is not resolved within 60 days, either party may begin arbitration.

15.2 Binding Arbitration

Except as stated in Section 15.4, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitration will take place in Cook County, Illinois, or, at your election, in the county where you live, or by telephone or video conference. An arbitrator can award the same individual relief a court could.

15.3 Class Action Waiver

You and Playi each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. An arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim or request for relief, then that claim or request must proceed in court and be severed from the arbitration, and the rest of this section still applies.

15.4 Exceptions

This section does not apply to:

Claims that qualify for small claims court, which either party may bring there
Requests for injunctive or other equitable relief to stop infringement or misuse of intellectual property

15.5 Your Right to Opt Out

You can decline arbitration and keep your right to sue in court and to participate in class actions. To opt out, email legal@playi.app with the subject line "Arbitration Opt-Out," including your name and the email address on your account, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms, and it will not affect your account, your pricing, or your use of the Service in any way.

15.6 Changes to This Section

If we materially change this Section 15 after you accept these Terms, you may reject the change by emailing us within 30 days of the change, and the version you originally accepted will continue to apply to you.

16. Termination

We may suspend or terminate your access to the Service:

For violation of these Terms
For non-payment of subscription fees
If required by law
At our discretion with reasonable notice

Upon termination, your right to use the Service ceases. You may export your data before termination. Sections that should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance.

18. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Subject to Section 15, any disputes shall be resolved in the state or federal courts located in Cook County, Illinois, and you consent to personal jurisdiction there.

19. Miscellaneous

Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Playi
Severability: If any provision is unenforceable, the rest remains in effect
Waiver: Failure to enforce any right does not waive that right
Assignment: You may not assign these Terms; we may assign them freely
Force Majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control

20. Contact Us

For questions about these Terms:

Email: legal@playi.app
Copyright notices: dmca@playi.app
Address: Playi LLC, Chicago, IL